new credit card PIN code

I tried to look up my PIN code via mina sidor and the app but after validating mobile BankID I'm getting a 'technical error, try later'. This has lasted already since Sunday and prevents me from starting to use the card. Are you aware of a technical problem or is there something else going on?


  • Hello Francis,

    If you experience problems with our services on My pages or in the app, it can be a good idea to check the following:

    • For My Pages, we recommend that you use Google Chrome or Mozilla Firefox as your browser
    • Check that your BankID or mobile BankID works.
    • Make sure you have updated to the latest version of the app. You may also need to perform a software update on the device you are using.

    If none of the above works, please contact customer service for further assistance.

    Have a nice day!
    Stella Kundservice
  • Hi,

    I have tried several browsers (Chrome, Firefox, Edge-Chromium and Safari) on different platforms (PC and Mac) and the app iphone.
    All have the same result, i.e. I can log on to Mina Sidor with Mobile BankID but I can not select 'Se Pin' or 'Ändra PIN' since after the Mobile BankID check I get a response 'Technical Error, Try later'.

    ´My PC, Mac and iphone are on latest SW.
    My wife just got her card (2nd card) and she has the same problem on her computer.

  • Hello Francis,

    If you're still experiencing technical issues, please contact customer service for further assistance.

    Best regards,
    Therese Kundservice
  • Hej. Behöver ny kod till mitt kort
  • Hej Annika,

    Om du behöver veta din pinkod kan du se den i inloggat läge på Mina Sidor eller i appen. Du kan också beställa en pinnkodspåminnelse som skickas hem till brevlådan genom att kontaka oss i inloggat läge på Mina Sidor eller via telefonummer: 0771-15 00 15 vardagar 9:00-18:00.

    Vi önskar dig en fortsatt trevlig dag!
    Alexandra Kundservice

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